Buying products on our website To order a product you will need to follow the ordering procedures set out here. Details of our prices for the product, and the procedures for payment and delivery are displayed herein and/or on our website. We will despatch goods within five working days of an order being received by us. We will make all reasonable efforts to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time. You must pay by credit or debit card at the time of order. Payment will be taken on the day your order is being despatched. The price of any product is the price in force at the date and time of your order. We will inform you if a products correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are exclusive of delivery costs and applicable taxes. All sizes quoted are subject to normal trade tolerance. If product size is critical, we would advise that you check with us for tolerance prior to placing your order. The 'Flower Wholesale Co Ltd ' reserves the right to refuse to grant you a refund if you fail to do this. The 'Flower Wholesale Co Ltd' is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means ('order acknowledgement') to the e-mail address you have given us on registration or on ordering. You undertake that all details you provide to us for the purpose of purchasing the product offered by us on our website will be correct, that the credit or debit card, which you use, is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit or debit card details before providing you with any products. Delivery and Returns Prices quoted apply to the mainland UK only. Deliveries to the Channel Islands, Isle of Man, Scottish Islands and other remote parts of the United Kingdon, Northern Ireland and Ireland will incur a further carriage charge. This charge will be dependant on the size and weight of the consignement. Confirmation will be made detailing additional charges before delivery is made. The 'Flower Wholesale Co Ltd' engage several third party carriers. We will instruct the carriers to deliver your order (providing all items are in stock) within five working days of us receiving your order (excluding weekends and public holidays). Goods despatched on a pallet may take upto an additional 3 working days to be delivered. Whilst we will use our reasonable endeavours to deliver all items within the time scale given, we cannot be held liable for any delays and/or loss caused by a delay. Failure to meet a quoted delivery date shall not render the contract between you and us void, and time of delivery will not be the essence of the contract. If for any reason nobody is in/or the premises are closed we will post a card through the letterbox advising you that we have attempted delivery and inviting you to telephone the carrier to arrange either: *Collection from the nearest control centre from the working day after the card was left. *Re-delivery to the original address at a convenient time during normal working hours. This is free of charge. However, if you are not present to take delivery there will be an additional charge of £10.00 per consignment for the third and each subsequent attempt. If you would like to check the status of your order, simply contact us. No returns to us will be accepted without prior agreement, damaged goods must be claimed within three working days. If for any reason you return the goods to us, the collection and re-delivery costs will not be refunded. We will only refund the full cost of the product. Deliveries must be signed for and dated at the address for which they are consigned. Before signing you must check that the goods are received undamaged. In the highly unlikely event that goods are delivered to you damaged, it is your responsibility to ensure that you add a brief statement addressing this damage along with your signature and date on the carriers delivery notes. You must also inform us by contacting our delivery department within three days from receiving the goods. Click Here for contact details. If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, the 'Flower Wholesale Co Ltd' will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products you must note the nature of the damage on the carrier's consignment note and inform us within three days of delivery. Modifications to website We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new products shall be subject to these terms and conditions. Copyright and monitoring The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is the 'Flower Wholesale Company Limited' and its affiliates. All product and company names and logos mentioned in our website are trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Global Flowers.co.uk or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, messages, codes and/or software without our prior written consent. Availability of our website We will try to make our website available but cannot guarantee that our website will operate continuously without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with or hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device. Liability We promise that for any product you purchase from our website, we have the right to sell the product to you and the product will be of satisfactory quality. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks to satisfy your particular requirements for the accuracy of data input and output. General We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly. These terms and conditions together with the security policy, any order form and payment method instructions, if any, are the whole agreement between you and the Flower Wholesale Co Ltd t/a Global Flowers If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. These terms and conditions and your use of our website are governed by English Law and you submit to the non-exclusive jurisdiction of the English courts. |
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